Contact us with PATCHS
You can contact a doctor, nurse or other healthcare professional online using a website called PATCHS.
Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
- phone us on 01234 567 890
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
To request a routine appointment in advance during opening times:
- use the PATCHS service
- phone us on 01234 567 890
- use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Enhanced access
Appointments are available in the evening and at weekends, please call reception to book an evening appointment at the practice or a Saturday appointment at our local linked practice, Cassidy Road Medical Centre (651A Fulham Road, London, SW6 5PX). Alternatively, please visit 111 online or call 111 to be directed to the help you need.
Our practice is part of a small group of practices called a Primary Care Network. We are working with other local GP practices to provide out of hours appointments in the evenings and on Saturday’s. Working together means we can provide more local services to you. These evening and weekend appointments may take place by phone, video, or face to face depending on clinical need. You may be offered an appointment at your GP practice, at Cassidy Road Medical Centre or another local NHS service.
For more information visit the enhanced access page.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: Patient Access
- phone us on 01234 567 890 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
It is clinically better for you to be seen at the surgery where we have better facilities, diagnostic aids and lighting to assess you, however, if you need a home visit please contact the surgery as early as possible in the morning, before 10am, and give one of our receptionists your specific details.
Home visits are only for housebound patients and for those too ill to attend the surgery. Home visits are not for those who do not have transport. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.